ACP DISCOUNTS LLC

Refund Policy

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At ACP Discounts LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy under the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, undamaged, and in its original condition
  • The item is returned in its original packaging with all accessories
  • Proof of purchase (order confirmation or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Used or damaged products (unless defective upon arrival)
  • Hygiene-related kitchen items that have been opened or used
  • Gift cards (if applicable)

3. Return Process

To initiate a return:

  1. Contact our support team at [Insert Email] within 30 days of delivery
  2. Provide your order number and reason for return
  3. Our team will review your request and provide return instructions

Do not send items back without prior approval, as they may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • ACP Discounts LLC is not responsible for lost or damaged returns in transit

5. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, refunds will be processed to your original payment method within 5–10 business days
  • Shipping fees (if any) are non-refundable

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos as proof
  • We will offer a replacement, exchange, or full refund at no additional cost

7. Exchanges

We only replace items if they are defective or damaged. For exchanges:

  • Contact our support team with details and supporting images
  • Exchanges are subject to product availability

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card provider or bank, as processing times may vary
  • If the issue persists, contact us at [Insert Email]